Support – Prompt - Ai Writing Assistant

Contact

For support requests, billing questions, or feedback, please email:

Tip: Include your device model, iOS version, App version, and a short description of the issue.

Common Topics

• Subscriptions & billing: Subscriptions are managed by the platform where you purchased (Apple App Store / Google Play). You can view, cancel, or change plans in your platform account settings.
• Refunds: Refunds are handled by the platform. Please use Apple/Google refund workflows according to their policies.
• Saved prompts: If you used the save feature, your prompts remain available in your prompt library until you delete them (where the feature is available).
• Privacy & data requests: If you want to request access or deletion (where applicable), email us from the address you used with the App and specify your request clearly.

Troubleshooting

• Restart the App and try again.
• Update to the latest App version available on your store.
• Check your internet connection (Wi‑Fi / cellular).
• If an output looks incorrect, try refining your input or answering the follow‑up questions with more detail.

Response Time

We aim to respond as quickly as possible. Response times may vary depending on request volume and the level of detail provided.